Terms and conditions

AlRashed International Travel Co WLL

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy that governs (https://alrashed.travel) relationship with you in relation to this website. The term (https://alrashed.travel) or 'us' or 'we' refers to the owner of the website whose registered office is (AlRashed International Travel Company WLL). The term 'you' refers to the user or viewer of our website. These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email) as well as online bookings you make on our website.

Products and Suppliers

We sell a variety of travel related products from different suppliers and service providers .Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at (https://alrashed.travel)

Deposits and Payments

Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and travel documents have been issued, subject to any terms and conditions of the supplier. We will advise you of the date that full payment is required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with suppliers.

AlRashed International Travel has the right to suspect the transaction if the security procedures require this to validate the payment until the passenger submit the documents which authorize the transaction otherwise the booking will be cancelled and money will be returned.

Travel Documents

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.

Cancellations and Changes

We will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave your country, we will contact you to advise you of the change. Please ensure that you have entered your contacts correctly in your booking. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.

After you have left, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of your flight.

If You Change Your Booking

Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional supplier charges. Please contact our call center via our contacts available on our website (https://alrashed.travel) for details of how to request changes. Please note that all reservation changes are subject to availability and the terms and conditions of the travel service purchased.

Changes of name details are not allowed by many airlines and other suppliers. While we will endeavor make such a change if necessary, please understand that most of the airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

Flights must be taken in the sequence they appear on your travel document (airticket). If you plan not to take a flight as booked, please contact us or the airline as early as possible to discuss your options. If you do not check-in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

If You Cancel Your Booking

If you cancel your arrangements, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. We need to receive from you your original voucher before any applicable refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.

Refunds will only be paid to you once we have received the funds back from the Supplier(s). Generally flight tickets cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

If You Have a Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us either through the office where you made your arrangements, or through https://alrashed.travel If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this agreement.

Travel Documents and Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately.

Passport, Visa and Immigration Requirements

It is your responsibility to fulfil your passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

Use of our Services and Website

You agree you will only use our website or services to make legitimate reservations or purchases and shall not make false or fraudulent reservations. You will only use our website and services in compliance with applicable laws.

Our website may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, Trojan horses or other destructive mechanisms The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.

Last updated on 10/10/2018.